Return & Refund Policy

At Marovixa™, we are committed to ensuring a confident and worry-free shopping experience. This policy explains how returns, replacements, and refunds are managed.

1. Return Window & Conditions

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, items must:

  • Be in original condition, unused and undamaged
  • Include all original packaging and accessories
  • Have any tags or labels still attached (if applicable)
  • Be accompanied by valid proof of purchase

2. Requesting a Return

To begin a return process, please contact our support team:

📧 service@marovixa.com

Once your request is reviewed and approved, we will provide return instructions and shipping details.

⚠️ Important:
Returns sent without prior approval cannot be accepted or processed.

3. Damaged or Incorrect Items

We carefully check each order before shipment, but if you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us immediately so we can resolve the issue quickly with a replacement or appropriate solution.

4. Non-Returnable Items

Certain products are not eligible for return, including:

  • Personalized or custom-made items
  • Hygiene-related or personal-use goods
  • Perishable or consumable products
  • Items marked as final sale
  • Gift cards (if applicable)

Shipping fees are also non-refundable.

If you are unsure about eligibility, please reach out before initiating a return.

5. Exchange Process

If you would like a different item, the fastest method is:

  1. Return the original product (once approved)
  2. Place a new order for the replacement item

This ensures quicker processing and availability.

6. Refund Timeline

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing time is typically 5–10 business days

Please note that additional time may be required depending on your bank or payment provider.

7. Return Instructions & Address

Once your return is authorized, a return label or shipping instruction will be provided.

All returns must be sent only after approval.

Return Address (if required):
Hai Da Trading Inc
FLAT/RM 1203, 12/F, TOWER 2
China Hong Kong City
33 Canton Road, Tsim Sha Tsui
Hong Kong

Thank you for choosing Marovixa™
We value your trust and are here to ensure your experience is smooth and reliable.